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FAQ
Frequently Asked Questions
Why does notification say 'or ...' or '(Maybe)' opened an email instead of telling me who actually opened the email?
How does EmailCaddie generate open/click location?
What time zone does EmailCaddie display?
Why are multiple open/click locations being displayed?
Why does EmailCaddie show several open notifications for an email?
Are email recipients aware of being tracked by EmailCaddie?
What does unique open/click mean?
What is a repeat open/click?
How to uninstall EmailMerge/EmailCaddie addin from Microsoft Outlook?
Why are my email batches delayed to a time which I have not schedule?
Warning Message while downloading EmailMerge for Outlook.
My Open Rates seem Relatively High/Low
WhiteListing of Domains on Subscriber End
How does EmailCaddie do Open Tracking?
Why do I receive Tracking Quota Exceeded message with Pro Plan?
I deleted my merge tracked emails before it was sent out from Outlook, why did EmailCaddie count this as tracked emails?