WhiteListing of Domains on Subscriber End
Private email domains tend to have more aggressive firewalls and spam filters than Gmail
or other free webmail providers. Sometimes, these network firewalls and filters can block your campaigns.
If subscribers from a certain company or private email domain have trouble
receiving your EmailMerge campaigns, ask them to whitelist your email account as a possible solution.
In this article, you’ll learn about whitelisting.
When to Whitelist
Before you ask subscribers to whitelist your email account, review these questions to see if private domain settings might be responsible for delivery issues.
If you answered yes to all three questions, whitelisting might help deliverability at the affected domain.
Do all people with addresses at a certain private email domain, like @hathaway.edu or @radicalgadget.com, have trouble receiving campaigns or messages from your email account?
Did affected subscribers check their spam or junk folders and still not see your campaign or message?
Have affected subscribers at the domain allowed enough time for campaigns or messages to arrive?
How to Whitelist
To improve delivery with whitelisting, an IT professional at the affected domain will need to change the
configuration of the receiving email server to accept mail from your email account.
Here’s how you can start the process.
If the following instructions or the information in this knowledgebase did not help,
please contact our support team at firstname.lastname@example.org.
Contact an affected subscriber to explain that a network firewall or spam filter at their domain could be blocking EmailMerge campaigns sent from your email account.
The IT professional should thenadd your email into safe senders list and ensure that mails are now coming through.